Frequently Asked Questions

The purchase agreement is a binding agreement for DIY Pole Barns & Supplies, Inc. to supply all materials necessary for the customer to erect the building described in the agreement.

The purchase agreement states that all payments are due at the time of order.

Declined checks are subject to a $50.00 NSF fee under the purchase agreement.

The agreement may require full payment and the completed agreement to be received by a stated deadline; check the specific agreement for the date and time.

The customer receives a barn rendering and post layout with door and window locations and color selection, then must approve or request necessary changes within two business days.

Up to two layout modifications are provided at no cost when the changes fall within the scope of the agreement.

Additional changes beyond the included scope-fitting layout modifications may result in additional charges.

The project does not move forward to fulfillment until the barn rendering and post layout have been approved by the customer.

After final layout approval, no changes can be made to custom manufactured goods, non-stock items, or colors.

DIY uses commercially reasonable efforts to deliver as soon as possible within eight weeks from the date of Final Layout Approval, subject to factors outside DIY's control.

DIY needs to be told about any unacceptable delivery dates at the time of purchase.

The agreement says delivery may be delayed by factors outside DIY's control, and DIY will keep the customer updated with the expected delivery date.

After a delivery date is given, the customer has two business days to provide alternate dates as long as they fall within the current delivery window.

The customer is responsible for costs incurred for a delivery change after the delivery date has been confirmed.

A storage fee of up to $200 per day may be charged if material delivery is delayed, including when materials are transported back to the supplier because they could not be safely delivered as scheduled.

The trucking company must be able to unload materials within three hours of arrival at the primary or alternate location.

Detention beyond the three-hour unloading window due to lack of ingress/egress, space, or other obstacles can subject the customer to a $100 per hour fee.

Deliveries are made using a 70-foot tractor trailer. If the desired material placement cannot be safely accessed, the customer must provide a safe alternate placement location.

The safe placement of materials is at the full discretion of the delivery driver.

The customer is responsible for added logistics and costs if the trucking company cannot unload at the primary or alternate location.

If a safe placement location cannot be established or agreed on, materials are transported back to DIY's supply partner.

Subsequent deliveries after an unsuccessful delivery attempt may be charged to the customer at $5.00 per mile, FOB Shipping Point.

The customer releases DIY, its supply partner, and the trucking company from costs, wear, or damages caused by handling and storing materials after the initial delivery attempt.

The trucking company uses commercially reasonable efforts to avoid property damage, but DIY, the material supplier, and the trucking company are not responsible for claims from minor damage to yards, driveways, fields, gardens, and similar areas.

The customer must contact DIY within two weeks from delivery to report missing material or material damaged in transit.

The customer must provide photos of damaged material before damaged materials are replaced.

DIY will replace missing or transit-damaged material when it is reported within the two-week period and applicable photos are provided.

DIY is not responsible for damage or theft of materials occurring after delivery.

Purchase agreement pricing is based on building codes not exceeding the agreement's stated ground snow load, wind load, and other generally accepted post-frame requirements unless otherwise noted.

The building is engineered to the design criteria provided by the customer in the agreement as long as those criteria do not exceed the basis for pricing.

Local building codes, design professionals, exposure category, intended use, cosmetic requirements, and similar requirements may require structural or cosmetic design changes.

The customer is responsible for checking and meeting local building laws, regulations, and codes, and for added material/design costs required to meet those requirements.

The building kit must be built to DIY Pole Barns' specifications as provided in the drawings.

Deviation from DIY specifications without prior written approval releases DIY from responsibility to supply additional or replacement materials and may void product warranties.

The purchase agreement incorporates additional terms and conditions from the DIY Pole Barns website terms page.

The purchase agreement says there are no understandings or agreements other than those set forth in the agreement, and no other statement, representation, or promise induced either party to enter it.

The purchase agreement may not be modified or amended except by signed change order.

The delivery obstacle form asks about low wires, drainage ditches, wet low areas, mailbox distance, obstacles at the driveway entrance, driveway width under 9 feet, driveway material, loose livestock or pets, sharp turns, steep driveways, and curved steep driveways.

The delivery approach section asks about roadway material, shoulder width, blind corners, speed limit, low branches or trees, low bridges or overpasses, limited-weight roads or bridges, number of lanes, center turn lanes, and turns sharper than 90 degrees.

The purchase agreement design criteria section records snow load, wind speed, building code, residential/commercial building type, and use group information provided by the local building permit office.

The Additional Terms and Conditions are incorporated by reference into the Sales Agreement and form a legally binding contract between the customer and DIY Pole Barns, its affiliates, and agents.

The Terms state that placement of an order or use of the Company website constitutes the customer's unconditional acceptance of the Terms.

The customer is solely and exclusively responsible for ensuring purchased products comply with local zoning regulations, building codes, permitting requirements, and any other applicable local laws.

DIY's Terms put responsibility on the customer to confirm and meet local building-code and permitting requirements; DIY should not be presented as the party that guarantees local approval unless the source documents say so.

Standard pricing and engineering are based only on the design criteria listed in the executed Sales Agreement and supporting stamped plans, if any.

The customer bears additional costs required to meet local or site-specific code provisions that exceed the design criteria in the executed Sales Agreement.

The Company is not liable for damages, defects, or voided warranties resulting from failure to construct the product strictly according to the provided building plans.

The Company relies on information, specifications, and drawings provided by the customer. The customer is solely responsible for the accuracy and completeness of that information.

The Terms say the Company bears no responsibility for issues arising from incorrect or incomplete data supplied by the customer.

Digital colors shown on the website, in proofs, or in printed materials are preliminary references only; monitor, device, ink, and paper differences mean DIY cannot guarantee preliminary color accuracy.

After purchase, physical true-to-finish samples supersede earlier color representations and serve as the final controlling color standard for the order.

Submission of the Color Acceptance Form through the Client Portal is the customer's written acknowledgement that color selections have been reviewed and approved in full.

Physical color samples are deemed delivered when mailed, shipped, or otherwise made available to the customer.

Unless otherwise stated, price quotations are valid for fifteen (15) days.

Prices listed on the website may change without notice before a final Sales Agreement is executed.

The price is final and binding only when stated in the executed Sales Agreement.

Prices are exclusive of federal, state, and local sales, use, excise, or similar taxes. The customer is responsible for applicable taxes connected to the purchase.

After the Final Approval Date, product specification changes are effective only through a written Change Order executed by both the customer and an authorized Company representative.

The Terms say prices may be reasonably adjusted to reflect documented increases in freight or material costs incurred between quotation and shipment.

The Terms finalize a project through two separate Client Portal approvals: the Layout Approval Form and the Color Acceptance Form.

When the customer submits the Layout Approval Form, structural and dimensional product specifications become final and binding.

When the customer submits the Color Acceptance Form, color and finish specifications become final and binding.

An order is considered final and entered into production and material procurement schedules only after both the Layout Approval Form and Color Acceptance Form are submitted.

The Final Approval Date is the date and time when the last of the two required approval forms is submitted.

The opportunity to cancel for a refund is strictly limited to a written email request received by the Company within twenty-four (24) hours of the Final Approval Date.

A cancellation request must be received in writing by electronic mail to the Company's designated address within 24 hours of the Final Approval Date.

After the 24-hour cancellation window expires, the order is fully and unconditionally non-refundable.

The Terms explain that after the 24-hour window, the Company will have committed resources and initiated irreversible manufacturing and material procurement processes.

The Terms distinguish cancellation from product returns. Because products are custom-manufactured and compiled from final binding approvals, the Company does not accept returns of delivered products for any reason.

All sales are final upon expiration of the 24-hour cancellation window.

Delivered products are not returnable under the public Terms because the products are custom-manufactured and compiled for the customer's approved order.

The Terms define finality around submission of both approval forms; any refund question should be checked against the approval status, Final Approval Date, and the 24-hour written cancellation rule.

All materials are shipped FOB Shipping Point from the manufacturer's or supplier's facility.

Title and risk of loss transfer to the customer when materials are delivered to the freight carrier at the manufacturer or supplier facility.

The Terms state that the Company does not manufacture or transport the materials and is not liable for loss, damage, delay, or shortage after materials are delivered to the carrier.

As a courtesy and without assuming liability, the Company may provide reasonable assistance with valid claims against the responsible carrier or manufacturer.

To preserve claim rights, the customer must inspect all materials upon delivery.

Visible loss, damage, or shortage must be noted on the delivery receipt at the time of delivery.

The customer must notify the Company in writing within fourteen (14) calendar days of delivery and include clear photographic evidence of damage.

Failure to follow inspection and reporting requirements is treated as unconditional acceptance of the materials as delivered and releases the Company from further responsibility related to shipping, loss, or damage.

Any person or company hired to assemble or construct the kit is an independent contractor hired solely by the customer.

No contractor hired by the customer is considered an agent, employee, partner, or joint venturer of the Company.

The customer is solely responsible for vetting, selecting, hiring, supervising, and paying any contractor.

The customer assumes risk associated with contractor work and must ensure the contractor carries liability and workers' compensation insurance.

Any contractor list from DIY is a courtesy referral only and is not an endorsement, recommendation, or warranty.

The customer must perform their own due diligence before entering into an agreement with any referred contractor.

The Terms define lifetime under the Limited Lifetime Warranty as fifty (50) years from the original purchase date.

The Limited Lifetime Warranty is non-transferable and subject to limitations in the official Warranty Document.

The customer's sole and exclusive warranty remedy is a pro-rated refund or exchange for the specific failed building component, at the Company's discretion.

The Company is not responsible for delivery, labor, repair, removal, or installation costs associated with a warranty claim.

No warranty claim will be honored unless the customer's account is paid in full.

Before warranty coverage applies, the customer must pursue available remedies under applicable insurance agreements and follow the claim process in the Warranty Document.

For some components, a manufacturer's warranty may apply and supersede any applicable Company warranty.

The Terms say the Limited Lifetime Warranty is the sole and exclusive warranty and the Company makes no other express or implied warranties, including merchantability or fitness for a particular purpose.

The Terms exclude consequential, indirect, incidental, special, exemplary, or punitive damages, lost profits or revenues, and diminution in value to the maximum extent permitted by law.

The aggregate liability of Company Parties related to the Agreement is capped at the total amount paid by the customer to the Company, to the maximum extent permitted by law.

The customer must indemnify, defend, and hold Company Parties harmless from claims tied to the customer's breach, negligence or willful misconduct, improper installation/use/modification, or violation of law or third-party rights.

The indemnity does not apply to the extent a claim arises from the Company's gross negligence or willful misconduct.

The website and its contents are intended solely for personal, non-commercial use to evaluate and purchase products.

The Terms prohibit copying, modifying, or distributing website content; using data mining, robots, or similar gathering methods; or attempting unauthorized access to the website or related systems.

Website content, including text, graphics, logos, images, and building plans, belongs to the Company or its suppliers and is protected by copyright and trademark laws.

The Sales Agreement is governed by the laws of the State of Ohio.

Disputes, claims, or controversies related to the Agreement are resolved by binding arbitration before a single neutral arbitrator.

If the parties cannot agree on an arbitrator within thirty days after written arbitration demand, either party may ask the Court of Common Pleas of Darke County, Ohio to appoint a retired judge or attorney solely to select the arbitrator.

Arbitration is conducted in Darke County, Ohio under simplified procedures agreed on by the parties.

Each party bears its own attorneys' fees and arbitration costs unless otherwise required by law or awarded by the arbitrator.

The arbitrator's award is final and binding and may be entered as judgment in a court of competent jurisdiction.

The customer consents to receive communications electronically, and those communications satisfy legal requirements that they be in writing.

The Company is excused for performance delay caused by events beyond its reasonable control, including natural disasters, strikes, material shortages, governmental actions, and transportation delays.

The customer may not assign or transfer rights or delegate obligations under the Agreement without prior written consent from the Company.

If a term is found invalid or unenforceable, that invalidity does not affect the other terms or provisions.

Terms that should apply beyond completion of the sale survive, including warranty, liability, indemnification, and dispute provisions.

The Terms say nothing creates an agency, partnership, or joint enterprise between the parties.

Notices to the Company must be in writing and sent by certified or registered mail to the Company address, or through the Client Portal/designated email if receipt is confirmed by the Company in writing.

The Terms, Sales Agreement, Warranty Document, and Privacy Policy constitute the entire and exclusive agreement and supersede prior understandings.

StruxSure Plans provides post-frame building design and construction drafting services, with deliverables consisting of a permit set of 2D construction drawings.

The StruxSure terms identify StruxSure Plans as a service of DIY Pole Barns & Supplies, Inc.

Clients must provide complete and correct project information, including layout, dimensions, materials, applicable building codes, building placement, and intended use.

StruxSure reserves the right to modify client-provided specifications to meet engineering standards and structural integrity, including foundation size, structural columns, and headers.

The StruxSure fee includes one complimentary revision to initial deliverables if requested within five business days of receipt.

StruxSure does not handle building permits. The client is solely responsible for applying for, obtaining, and paying for required planning, building, or construction permits.

StruxSure deliverables include an engineer's stamp only if the local building department requires it for a permit.

Standard StruxSure permit sets do not include site plans, seismic design calculations, engineered truss drawings, or energy compliance reports.

All StruxSure drawings, documents, and deliverables remain the exclusive property of the Company, including copyrights and other intellectual property rights.

After full final payment, the client receives a limited, non-transferable license to use the deliverables for one single post-frame building at the specific worksite identified in the order.

The StruxSure terms prohibit publishing deliverables online, sharing them publicly, or distributing them except as needed for construction of the single licensed building.

StruxSure design-services fees are due in full at the time of order, and work does not begin until payment is received and processed.

StruxSure's total liability for claims from the terms or services is limited to the amount paid for the services.

The StruxSure New Project Form collects company name, contact person, contact phone, and contact email.

The StruxSure New Project Form collects job name and job site address.

The StruxSure form asks for building code, snow load, wind speed, wind exposure category, soil capacity, building type, use group, occupancy group, and seismic design category.

The StruxSure form notes a default soil capacity value of 1,500 psf unless a site-specific geotechnical report provides another value.

The StruxSure form asks for a SmartBuild PDF export.

The upload note asks users to include StruxSure Assembly Drawings, 3D Elevations, 2D Elevations, Post Layout, and Cross Sections.

The Privacy Policy effective date is September 25, 2025.

The Privacy Policy says DIY may ask for personally identifiable information such as name, email address, and phone number.

DIY uses collected information to provide services, process orders, manage accounts, provide customer support, improve the site, and send consented marketing or order communications.

The Privacy Policy states that DIY does not sell personal information.

DIY may share information with payment processors, shipping carriers, and analytics partners that perform essential services on its behalf.

Log Data may include IP address, browser type, pages visited, visit time/date, and other statistics.

The site uses cookies to enhance user experience; users may refuse cookies, but some portions of the site may not work without them.

The Privacy Policy says the site does not currently respond to or alter practices when it receives a Do Not Track signal.

By providing a mobile number and opting in, a user consents to receive text messages from DIY.

SMS messages may relate to promotional offers, marketing alerts, order updates, and delivery notifications.

A user can opt out of SMS messages by texting STOP and will receive a final confirmation message.

The SMS policy says DIY will not share or sell a user's mobile phone number to third parties for their marketing purposes.

The Privacy Policy includes a data rights and control section, including rights to access, update, or request deletion/control as described by the policy.

The Privacy Policy includes a separate section for California privacy rights.

The policy discusses data retention and security, while also noting that no internet transmission or electronic storage method can be guaranteed fully secure.